THE CHAIN OF COMMAND

SOME PEOPLE WHO HAVE READ MY BLOGS HAVE ASKED THE PREDICTABLE QUESTION:

WHAT DO I DO IF I DO NOT GET SATISFACTORY SERVICE FROM GOVERNMENTAL OR COMMERCIAL ORGANISATIONS?

First of all every citizen in every country in our world deserves a prompt, efficient and sympathetic response from anyone representing a STATE CONTROLLED GROUP, A QUASI STATAL GROUP OR ANY COMMERCIAL OR NON COMMERCIAL ORGANISATION. IT IS OUR DEMOCRATIC RIGHT.

If a courteous approach does not get a courteous and fruitful response, then it is time to report the incident to a superior person in the organisation. If you still get a negative and or discourteous response go further up the chain of command and if necessary up to the top structure of management.

WHAT IF THIS APPROACH FAILS?

At this juncture it may be appropriate to ascertain whether other people have had a similar experience. HOW DO I DO THIS?

You can discuss the problem with others in your social and or church or special organisational group. If this problematic response appears to be common practice and the response of the appropriate governing body is negative and or evasive then consider writing to your local and or national newspapers and or news media such as radio or television. There is nothing as productive as wide circulation of information pertinent to a common problem. Those in charge of the governmental body or organisation will be galvanised into action. Their response may be positive if they acknowledge the problem and undertake to rectify the cause, but it may be negative if they deny that there is a problem and seek to dismiss the complaint without adequate investigation. SOME SENIOR OFFICIALS OF SOME GOVERNMENTAL OR NON GOVERNMENTAL ORGANISATIONS WORLDWIDE MAY ADOPT THIS ATTITUDE AND HOPE THE PROBLEM WILL DISAPPEAR BY IGNORING IT. IT WORKS IN SOME CASES. IF THIS DOES HAPPEN COUNTER IT BY GETTING THE OPPOSITION PARTY OR PARTIES TO PURSUE THE MATTER IN PARLIAMENT OR OTHER APPROPRIATE GOVERNING BODY. AGAIN THE MEDIA CAN HAVE A POSITIVE EFFECT BUT SAVE THIS APPROACH AS A LAST RESOURT.

GOVERNMENTS AND GOVERNING BODIES OF NON GOVERNMENTAL ORGANISATIONS ARE SENSITIVE TO THE COMPLAINTS OF THE PEOPLE.

HOWEVER THESE SOLUTIONS ARE INEFFECTIVE IN COUNTRIES WHEY THERE IS A DICTATORIAL GOVERNMENT. IF THIS IS THE CASE IT IS TIME TO TAKE THE ISSUE TO AN INTERNATIONAL LEVEL AS IN THE MATTERS OF ALLEGATIONS OF MASS MURDER BECAUSE OF RACIAL BIAS, RELIGIOUS BIAS, ETHNIC BIAS OR ANY OTHER PERCEIVED REASON. THE INTERNATIONAL COMMUNITY HAS A MORAL OBLIGATION TO TAKE APPROPRIATE ACTION WHERE NORMAL LAW ENFORCEMENT CANNOT COPE.

Thankfully we in SOUTH AFRICA currently have an excellent constitution to protect the peoples rights.

We also currently have a government that is devoted to maintaining human rights. This combination protects our right to quality service delivery and goverance.

Oh! I ALMOST FORGOT TO MENTION THAT WE MUST NOT UNDERESTIMATE THE INFLUENCE OF:

BLOG POWER.

GO WELL MY BROTHERS AND SISTERS,

SIDNEY WILLIAMS